Reference

How interein protects your account and data

Q: Can I close my account and have my data deleted?

Yes. Contact support@interein.xyz or use your account settings to request closure. We will disable your account immediately and delete personal details on request, where local law permits. Transaction history is retained for 7 years for compliance purposes.

Q: What are my rights if I believe interein made an error on my account?

Email support@interein.xyz with proof of the error — a screenshot or transaction ID — and we will investigate within 3 business days. If we find an error in your favour, funds are credited immediately. Disputes are logged and kept on file.

We operate interein for players in Indonesia where local law permits, and we keep your account, payments and personal information secure from the moment you join.

Account ownership protectedEncrypted data transmissionVerified withdrawalsLocal payment methods

Explore the Lobby Read FAQ

Our legal position and your responsibilities

interein Service availability depends on jurisdiction. Users are responsible for checking local law before access.

interein operates where local law permits in Indonesia. Your account is yours alone — you are responsible for keeping your login details private and ensuring any information you provide is accurate. We verify account ownership before processing withdrawals via DANA, OVO, GoPay or QRIS to prevent

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fraud. Access to games, bonuses and lobby features depends on local law and your location within Indonesia. All account activity is logged and retained for compliance. By opening an account, you agree that you meet local eligibility requirements and will not share your account or use
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it for any unlawful purpose. If we detect suspicious activity, we will freeze the account pending verification.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & ASSISTANCE

Reach our support team when you need help

Team online

Email Support

Write to our legal and support team at [email protected] with account questions, data requests or concerns. We respond within 24 hours during business days. Include your account email and a clear description of your issue.

Live Chat

Open the chat window in your account or on our site. Support staff are available during lobby hours to help with account access, withdrawal verification, or privacy questions. Chat is fastest for urgent account matters.

Account Settings

Update your personal details, payment methods and notification preferences directly in your account. Go to Settings > Profile to change email, phone number or linked DANA, OVO, GoPay or QRIS wallets without contacting support.

DATA & SECURITY

How we handle your information and account safety

Data Encryption

All data between your device and interein travels through SSL encryption. This applies whether you play on desktop or mobile, and protects your login, payment details and game history from interception.

Payment Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the withdrawal request matches your registered payment method. This takes 1–5 minutes in most cases.

Account Access Control

You control who accesses your account by managing your password and login email. Enable browser notifications to stay aware of login activity. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain your account data and transaction history for as long as your account is active, plus 7 years after closure for compliance and dispute resolution. Personal details are deleted upon your written request where local law permits.

Cookie & Tracking

We use cookies and session tokens to keep you logged in and to understand how you browse the lobby. You can manage cookie preferences in your browser; disabling some cookies may affect your experience.

Request Your Data

Send a data access request to [email protected] with your account email. We will provide a copy of all personal information and transaction records we hold about you within 14 days.

Your legal questions answered

Yes. Contact [email protected] or use your account settings to request closure. We will disable your account immediately and delete personal details on request, where local law permits. Transaction history is retained for 7 years for compliance purposes.

We verify all account details before withdrawals are processed. If we detect identity fraud or misuse of payment methods like DANA, OVO, GoPay or QRIS, your account will be frozen and funds withheld pending investigation. This protects both you and interein.

We encrypt all payment details and never store full card or wallet credentials on our servers. Payment processors handle the actual transfer; we only keep transaction records. Your wallet app remains the secure source of truth for your balance.

After verification, funds are sent to your linked DANA, OVO, GoPay or QRIS wallet within 1–5 minutes in most cases. Bank transfers may take 1–2 hours depending on your bank. We will email you a receipt with the exact time the withdrawal was processed.

No. You manage your own wallet login. When you withdraw from interein, you authorise us to send funds to the wallet address you registered. Your DANA, OVO, GoPay or QRIS login remains entirely yours.

Email [email protected] with proof of the error — a screenshot or transaction ID — and we will investigate within 3 business days. If we find an error in your favour, funds are credited immediately. Disputes are logged and kept on file.

We do not sell your data. We share only what is necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete withdrawals, and with compliance partners when required by law. You can request a full list of recipients by emailing [email protected].

How interein protects your account and data

Reach our support team when you need help

Email Support

Live Chat

Account Settings

How we handle your information and account safety

Data Encryption

Payment Verification

Account Access Control

Data Retention

Cookie & Tracking

Request Your Data

Your legal questions answered

01 Can I close my account and have my data deleted?

02 What happens if I try to use a fake identity or someone else's payment method?

03 Is my DANA, OVO, GoPay or QRIS information stored securely?

04 How long do withdrawals take after I request them?

05 Can interein access my DANA, OVO, GoPay or QRIS account directly?

06 What are my rights if I believe interein made an error on my account?

07 Does interein share my data with other companies?

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