Reference

Know the terms before you open your account

Our Terms & Conditions spell out how your account works, what we expect from you, and what you can expect from us on interein.

Account eligibility rulesDeposit and withdrawal termsGame access and region settingsContact us to dispute

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What our Terms & Conditions cover

interein Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your interein account is personal and non-transferable. You stay responsible for your login details and account activity — if someone else accesses your account through your credentials, you're liable for their play. Deposits via DANA, OVO, GoPay and QRIS are processed under the payment provider's own

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rules as well as ours; each transaction you make confirms you accept our terms. We reserve the right to suspend or close an account if we detect fraud, undisclosed duplicate accounts, or activity that breaches these conditions. Access depends on local law in your region; if
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our service isn't available where you live, we cannot process your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your terms

Team online

Live chat

Open your account and tap the chat icon in the lobby. Our support team in Makassar and Denpasar responds during business hours, and you can leave a message anytime if you have a question about the terms.

Email support

Send your account question or dispute to our support inbox. Include your account email and a description of what you need; we'll reply within 24 hours on weekdays.

In-app help centre

After you sign in, browse our help section for answers about withdrawals, account changes, payment methods and policy questions. Search for specific terms or browse by topic.

YOUR DATA AND ACCOUNT

How we handle your information and account security

Account data

We collect your name, email, phone number and payment details to set up your account and process deposits. This data stays private and is never sold. We use it only to run your account and comply with local law.

Password and login

You're responsible for keeping your password safe. Don't share your account credentials with anyone. If you think someone else has accessed your account, change your password immediately and contact us.

Cookies and tracking

We use cookies to remember your login and track which games you play so we can improve the lobby. You can manage cookie settings in your browser; blocking cookies may limit some interein features.

Data retention

We keep your account data for as long as your account is active, plus a retention period after closure as required by law. You can request deletion of personal data where local law permits.

Payment security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We don't store your full payment credentials; only your payment provider sees those details.

Dispute and changes

If you want to correct or remove personal information, open a support ticket in the app. Email us your request and we'll respond within 5 business days with next steps.

Frequently asked questions about our terms

Yes. When you sign up on interein, you confirm you've read and agree to our Terms & Conditions. You can't create an account if you don't accept them. You can always request a copy by contacting our support team in the app.

No. Each person is allowed one account. If we detect duplicate or linked accounts, we'll suspend both without refunding outstanding balances. This rule helps us prevent fraud and keep the platform fair for all players.

Open a support ticket in your account settings and request closure. We'll process your request within 2 business days. Any balance remaining in your wallet will be returned to your original payment method — DANA, OVO, GoPay or QRIS.

We can suspend your account immediately if we detect fraud, undisclosed duplicate accounts, money laundering risk, or terms violation. In other cases, we'll give you notice and a chance to respond. We'll explain why when you ask support.

Contact our support team right away. We'll investigate whether the transaction went through, and if there's an error with your payment provider — DANA, OVO, GoPay or QRIS — we'll escalate it. Investigation typically takes 5–10 business days.

We use your email, phone and name to verify your identity, process deposits, and send you account updates. We don't share your data with third parties except payment providers. Access to your data depends on local law; contact support to request or delete information.

Some game titles and sports markets are restricted in certain regions where local law doesn't permit them. Your account settings show which games are available in your location. If a game is locked, it's not available in your region; this is not a terms violation.

Know the terms before you open your account

How to contact us about your terms

Live chat

Email support

In-app help centre

How we handle your information and account security

Account data

Password and login

Cookies and tracking

Data retention

Payment security

Dispute and changes

Frequently asked questions about our terms

01 Do I have to agree to the Terms & Conditions to open an account?

02 Can I have more than one account on interein?

03 What if I want to close my account or stop playing?

04 Can interein suspend my account without warning?

05 What happens if I dispute a deposit or withdrawal?

06 How do you use my personal data?

07 Are there any games I can't play based on where I live?

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